Refund & Returns Policy

Last updated: September 19, 2026

Start with support

Contact [email protected] promptly after delivery and before returning anything. Include the product name, order reference where available, and a short description of the issue. Do not send a return without authorization.

Eligibility

Eligibility depends on the item condition, product type, and any information disclosed on the product page or order confirmation. Unless required by applicable law, opened or unsealed trading-card products, personalized items, digitally delivered items, and items identified as final sale may not be returnable. Approved returns must include original packaging and arrive in the same condition in which they were delivered.

Damaged, incomplete, or incorrect deliveries

Keep the item and all packaging. Send clear photographs and your order reference to support so the issue can be reviewed and the appropriate next step provided.

Return shipping and refunds

Approved return instructions, including the return address or label where applicable, are sent after review. Responsibility for return shipping depends on the reason for the return and applicable law. For a paid order, an approved refund is issued to the original payment method where possible. Original shipping charges are refundable only where stated or required by law.

Market-price changes and consumer rights

A change in collectible market value is not normally a product defect. This policy does not limit consumer rights that cannot be waived under applicable law.